Frequently asked questions
Ordering, delivery, returns and care, in a few words.
We're here to help
Everything you need to know about ordering, delivery and your pet's everyday comfort.
Contact usWrite to us from the contact page or at hello@purr.example. A real person answers within one working day.
Yes, until it is packed. Write to us with your order number as soon as you can and we change it or refund you in full.
Cards, Apple Pay, Google Pay and PayPal, through a secure payment provider. We never see your card number.
Orders placed before 2 pm leave the same working day and arrive in two to four working days.
Free on orders over 60 €, and 4.90 € below that.
Yes, within 30 days if it is unused. Write to us first and we send you a free return label.
Covers and knitwear go in the machine at 30 degrees on a gentle cycle. Dry them flat, away from a radiator.
Play with it together first: cats love a toy that moves like prey. A wand toy for five minutes a day works wonders.
Measure around the neck where the collar sits and add two fingers. Each product page has a size guide.