Shipping & returns
Free over 60 €, and thirty days to change your mind.
Updated October 2026
When it arrives
We pack orders the same working day when they reach us before 2 pm. Delivery takes two to four working days in the country and four to eight abroad.
What it costs
Free on orders over 60 €, and 4.90 € below that. International shipping is calculated at checkout.
Returns
Not right for your pet? Send it back unused within thirty days and we refund you in full. Write to us first and we send you a free return label.
Something wrong?
A damaged parcel or a missing piece: send us a photo with your order number and we send a new one at once.